PantryGridh Store Return & Refund Policy

Return Window

PantryGridh Store welcomes returns submitted within 30 days of the delivery date. To qualify, every returned item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Merchandise designated as final sale (clearly identified as such at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products harmed through customer misuse, improper storage, or disregard of the product handling instructions
• Returns received after the 30-day window without prior written authorization from PantryGridh Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. PantryGridh Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once PantryGridh Store receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). PantryGridh Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a complete refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

The customer bears all standard return shipping costs, except when the item is defective, was damaged in transit, or the problem stems from an error by PantryGridh Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction taken from your total refund amount. For any return caused by a PantryGridh Store error (incorrect items, shipping damage, or items defective on arrival), we absorb 100% of the return shipping costs, with no deduction from your refund.